Do I have to be an Alumni Association member to take a trip?
We suggest that you be a member of the Alumni Association or Encore Center. Alumni Association membership is easy and affordable. Call 800.627.2586 to join by telephone or simply complete our online form.
Can I bring family or friends who are not NC State alumni?
Yes! We encourage you to bring your family or friends, even if they are not alumni of NC State. We'll even add them to our travel mail list.
Who makes all of the travel arrangements for the WolfTreks Travel Program.
Our programs are designed and managed by the finest travel operators, who specialize in providing trips for alumni associations. We select these travel operators based on our criteria of established reputations, dependable operations and professional staff. The travel operators handle all itinerary and flight details. The Alumni Association selects the trips based on feedback we receive from our past travelers as well as current trends in the industry.
What is the Alumni Association’s role in operating the Wolf Treks Travel Program?
The Alumni Association adds the NC State connection by supplying our travelers with travel insurance options, traveler biographical information and international connections with alumni and students abroad when circumstances allow. Many trips include NC State hosts to accompany the group and serve as hosts for a private NC State reception. In addition, all travelers receive special NC State gifts as mementos of their trip. The Alumni Association staff is also available to assist travelers in making arrangements for deviations from the standard trip and reconfirming travel arrangements. Our staff will also interact with the travel companies on behalf of our travelers to obtain answers to questions or resolve problems. If you need any assistance please don’t hesitate to call our Alumni Association travel office at 800.627.2586. Ask for Kathy Hart, our alumni travel coordinator.
Is my money refundable if I have to cancel my trip?
Most travel companies charge a nominal cancellation fee from the time of deposit to cover expenses incurred in processing a new reservation and mailing preliminary trip information. As the departure date gets closer, the travel company has made more financial commitments to their suppliers (airlines, hotel, ground transportation) and accordingly, cancellation fees become more substantial. Cancellation penalties are structured to coincide with advance payments that our travel vendors must make to their suppliers and the penalties are strictly enforced due to these contractual commitments. We strongly encourage purchasing trip cancellation insurance to minimize financial risks.
Should I purchase travel insurance?
We strongly recommend that you be adequately insured against last minute trip cancellation and other travel related risks. For example, if you must cancel your trip due to a family emergency and can only recover 50 percent of your money based on the travel company’s cancellation policy, the insurance company will cover the remainder of the loss up to the level of coverage that you selected, provided you meet the criteria outlined in the policy.
We have made arrangements through Travel Insurance Services in Walnut Creek, CA (800.937.1387) to offer travel insurance in connection with the NC State WolfTreks Travel Program. After you register for a trip, you will receive travel insurance information from the Alumni Association. Please contact TIS if you have questions regarding travel insurance coverage or costs.
You are free to make travel insurance arrangements with another insurance company of your choice.
You may choose to forego purchasing travel insurance coverage.
Some credit cards companies offer travel insurance coverage when you use the card to purchase your trip.
How early should I make a reservation?
We always suggest making reservations as early as possible after the trip information is available. Some trips sell very quickly, while others do not fill to capacity. But it is impossible to predict how quickly a trip will sell. The longer you wait, the greater the chances are that the trip will be filled by the time you send in your registration. You may call the Alumni Association travel office at any time at 800.627.2586 to inquire about the status of a trip. Ask to speak with Kathy Hart.
Why do I have to pay more if I am traveling alone?
Tour prices are always based on two people sharing the cost of the hotel room or ship cabin. If you are traveling alone, there is no one else to share in the lodging expense. Therefore, a single traveler must cover this entire cost, instead of half. Please note that the single supplement for a cruise is generally much higher than a “land” trip since a substantial portion of the total trip cost is the ship cabin. There are no “extra” fees charged to a single traveler other than the additional lodging cost. Most of our travel companies will try to honor requests for roommates, but there is no guarantee that a roommate will be available.
Can I take my children on an NC State trip?
Occasionally, we do offer trips that are designed especially for families. However, most NC State trips are best suited for adults, especially trips on small expedition vessels or those with long side-trips that include lectures. Small children may be bored on many of our trips, since there would most likely be no activities or playtime facilities available for children. If you are interested in taking your children on one of our trips, please contact the NC State Alumni Association travel office or the travel company to find out if a particular trip is appropriate for children.
Can I take a NC State trip if I have a disability or special need?
While NC State encourages people with disabilities to participate in its activities and programs, some of our expeditions cannot accommodate people with severe health problems or physical limitations. The NC State Alumni Association and their travel vendors cannot take responsibility for special arrangements or problems incurred by passengers unable to participate in the planned activities. Travelers requiring extraordinary assistance must be accompanied by someone who can and will provide all required assistance. Many countries do not offer the same level of access for persons with disabilities as the United States. For this reason, we recommend that you call the travel vendor or the Alumni Association prior to registering for a trip to inquire about the physical access provided and to obtain information regarding the trip best suited to any physical limitations that you may have.
How many people generally travel on an NC State trip?
The number of NC State travelers on a trip can range from 10 to 40, but it is typically somewhere in between. Many of our travel programs include groups from other colleges and universities in addition to our NC State travelers. The Alumni Association provides an NC State host, when possible.
Are trips canceled when participation is low?
Even when participation is very low, our trips generally do not cancel. However, in rare cases, our travel vendor is unable to meet minimum requirements to operate the trip and may be forced to cancel. In the event that a trip is canceled by the travel company, all funds paid to the travel company will be refunded or you can transfer to another departure date that has adequate participation.
Is the flight service by private charter?
Generally, no. Most flights are on regular scheduled service with reputable international carriers. Occasionally, the travel company will charter a plane for a particular trip. Sometimes the cruise ships are chartered by the travel company as well.
Why do I receive travel brochures even though I didn’t request them?
NC State travel brochures are generally mailed to individuals who have made recent inquiries regarding our travel program or who have taken a trip with us in the past three years. Travel brochures are also sent to alumni within specific graduation years based on selection criteria provided by our vendors. If you prefer not to receive our brochures or if you would like to be added to our mailing list, please contact us at firstname.lastname@example.org or 800.627.2586. Ask for Kathy Hart.
Does the Alumni Association provide a bus or other transportation to the gateway city?
No. Because our travelers are located across the United States, it is difficult for us to provide transportation to the group departure city. Occasionally, our cruise packages do include optional bus transportation. Our travel companies will be happy to assistant you in making flight arrangements to the gateway city, or you are free to make your own arrangements.
Can I remove the air component from the travel package so that I can use my frequent flyer miles to get to the destination city?
Yes. Our travel companies will give you a discount if you prefer to make your own air arrangements to the destination city. However, the discount will not be substantial since most of our travel vendors receive special negotiated airfares. Also, if you are not flying with the group, you will be responsible for arranging your own ground transportation from the airport to the hotel when you arrive in the destination city. Many of our travel companies now offer trips both with and without airfare. This gives travelers greater flexibility when making air arrangements. Please refer to the individual trip brochures regarding what items are included in each type of travel package.
Am I required to depart from the designated departure city?
Most of our travel companies base their tour price on a group departure from a designated city or cities. The travel company obtains better airfares because of the group departure, and is better able to facilitate transfers upon arrival in the destination city. You may depart the United States from another city of your choice if you prefer. However, you may incur additional airfare and deviation fees, and you will be responsible for arranging your own ground transportation from the airport to the hotel when you arrive. If the NC State gateway city is not a convenient airport for you, be sure to ask if there are any other gateway cities available for your particular trip.
How can I contact the Alumni Association Travel Program?
The direct number is 919.515.0508. We can also be reached at 800.627.2586 or at the Association’s main number, 919.515.3375. You can reach me by email at email@example.com and by fax at 919.515.1791.
We know that traveling can be a challenge, so we’ve compiled some
resources to make your preparation easier. Below are links that could
be helpful in your adventures:
Travel Warnings: U.S. Department of State
Department of Homeland Security
Items Not Allowed Aboard Planes
Immunizations: Center for Disease Control
Country Calling Codes
U.S. Customs & Border Protection
International Voltage Requirements
CIA World Factbook